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David Milner
Business Development Director,
Spinnaker
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We are pleased to feature SCTA member, Spinnaker, and its Business Development Director, David Milner, in this month’s member spotlight.
Q. How does your company work within the cash industry?
A: We are a global supplier to cash management and transport companies operating in 42 countries.
Q. What is the one thing you want other SCTA member organizations to know about your company?
A: We reduce operating costs for our clients and improve security.
Q. What drew your organization to become a member of the SCTA?
A: We realised it was time for us to approach the US markets. Also, Mark Lowers told me about it!
Q. What are the biggest changes you expect in the future of the cash industry? Why?
A: Less reliance on armoring in trucks, smart safes, and ATMs has been hugely successful in dozens of countries outside the US. Violent attacks on CITs have been eliminated and costs have been reduced. We are starting to see results in the US already with cost reductions and increased security through the use of technology. It's no longer acceptable to expect people to put their lives at risk just to protect a bag of cash. By transferring the risk to technology, such as ink staining devices, staff are safer as is society as a whole.
Q. What is an exciting development in the industry you’ve recently seen? What excites you about it?
A: An interesting development we have been following is advances in smart safe technology. For a long time, more protection meant more armor. Safes were getting bigger and heavier, but losses still occurred. Adding ink protection technology to the deposit cassettes in the smart safe meant that smaller, cheaper safes could be used and that the cash was protected (in and out of the safe) with a security ink, making it useless to the robbers.
Adding this technology to the smart safe eliminated the risk of internal fraud and loss from robberies.
Q. What are the biggest challenges the cash industry will face in the next 1-3 years? Why?
A: Change is an important challenge for the industry. Larger CIT companies traditionally find it hard to change easily or quickly, which stifles growth. Cash is changing and the industry needs to change similarly. If cash is not innovated and costs of cash not reduced, cash usage will be under pressure.
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